West End Brick and Fire
10860 6th Street, Rancho Cucamonga, CA 91730
This course goes beyond the basics, diving into key customer service skills, office systems, phone etiquette, handling difficult situations, and strategies for working with different personality types.
Attendees will also learn how to create effective job descriptions and SOPs, improve documentation, and make the most of their CRM and online reviews.
Whether you're new to your role or looking to refine your skills, CSR 360° provides valuable insights to help you excel!